Parent Portal
Our members are why we come to work each day, and we want to enhance our relationships with both the youth and our member families. This is why we are excited to share with you our Parent Portal!
This Parent Portal resource page will help you navigate our new member management system, myClubHub, which will improve the registration process, be intuitive and easy to use, help connect Club staff with parents more easily, and provide timely data that helps us improve the Club experience.
This Parent Portal will be your one-stop shop for all things related to registrations, payments, youth information, and more. We’re confident that this transition will help transform and simplify your Club experience!
What does this mean for you?
If you have youth who currently attend the Club, you will need to go in and set up your Parent Portal account and review your information. Current Club families are asked to use the same email address we have on file in order to have your membership information carried over to the new system.
If you are new to the Club, to join, you will need to go in and set up your Parent Portal account. We are excited to get to engage your youth here at the Club!
Get Started with the Caregiver Portal!
Anyone with youth who currently attend our Clubs OR are registering for the first time will need to go in and set up your Parent Portal account and review your information.
Current Club families are asked to use the same email address we have on file in order to have their membership information carried over to the new system. Please only create one login per household with the primary caregiver’s email information.
The first time getting logged in to the new Parent Portal and/or registering for a Summer Program membership may take longer expected.
Why the switch?
The Boys & Girls Clubs of Hancock County’s new membership management system will provide improved communication and transparency, enhanced Parent/Guardian access to information, support staff efficiencies, safety practices, and policies aligned with our organization’s work.
What does this mean for me?
If you have youth who currently attend the Club, you will need to go in and set up your Parent Portal account and review your information. Current Club families are asked to use the same email address we have on file in order to have your membership information carried over to the new system.
How will this affect me as a Parent/Guardian?
The Parent Portal will be where sign-ups occur, be intuitive and easy to use, help connect Club staff with parents more easily, and provide timely data. This Parent Portal will be your one-stop shop for all things related to registrations, payments, youth information, and more.
What if I just renewed my youth’s membership? Do I have to do this again?
Yes, you will still need to create a Parent Portal account and follow the steps to complete a summer membership if you are registering for summer. If you are only an after-school family, you will complete the after-school membership when that registration opens (July 1, 2023).
We are continuing to have a fixed membership structure, meaning all families will have a renewal timeline of the after-school year and summer.
The process of renewing memberships will be much smoother and more efficient going forward as most information pre-populates year over year.
What is the difference between a Membership vs Program Registration
With a new system, comes new language to reset how we talk about our sign-ups. Going forward, after-school year and summer “Membership” terms will be used for after-school year and summer registrations and is required for participation (Step #2 in the Parent Portal Resource Guide document). When you see “Program Registrations,” this will be in context to additional add-on type programming requiring sign-up in the portal; such as Orientations, Field Trips & Page Turners (Step #3 in the Parent Portal Resource Guide document).
Why am I seeing information my first time logging in?
We have migrated over available membership information into our new system.
I logged in for the first time and am a current family, why do I not see any information?
This may be because the email address we had on file is different than the one you created an account with. Continue with the registration and let us know after so we can link your accounts behind the scenes.
Who do I reach out to for support?
Ask questions via email and we’ll reply to you in a timely manner to the email address provided, or connect directly with your Club Site Director. If you are unsure which email is listed as your primary contact, please call us at (317) 462-2404.
How does this impact Summer Program registration
The Parent portal is the location for completing your summer registration (opening April 1st), which is new to the 2023 Summer Program. To complete your summer registration, please first create your portal account then follow the steps in the Resource Guide to register for summer membership. A “summer membership” is the summer program registration.
